Product Reviews
Mystery Shopping Survey (Lowes)
Survey Results
Have you every considered shopping with this retailer before?
Yes - 91% No - 9%
Yes - 91% No - 9%
Did you mystery shop online at the retailer’s website or at the retailer’s local store?
Shopped Online - 1% Shopped Locally - 99%
Shopped Online - 1% Shopped Locally - 99%
How would you rate your first impression of the over all store/website layout?
Excellent - 39% Very Good - 40% Good - 18% Fair - 3% Poor - 0%
Excellent - 39% Very Good - 40% Good - 18% Fair - 3% Poor - 0%
How would you rate the overall design/organization of this retailer’s store/website?
Excellent - 35% Very Good - 45% Good - 16% Fair - 4% Poor - 0%
Excellent - 35% Very Good - 45% Good - 16% Fair - 4% Poor - 0%
Where you able to find the specific products/items you were interested in with ease?
Very Easily - 33% Somewhat Easily - 33% Somewhat Difficult - 5% Very Difficult - 28%
Very Easily - 33% Somewhat Easily - 33% Somewhat Difficult - 5% Very Difficult - 28%
How satisfied were you with the variety of products that this retailer had to offer you?
Extremely Satisfied - 47% Very Satisfied - 45% Barely Satisfied - 7% Not Satisfied - 0%
Extremely Satisfied - 47% Very Satisfied - 45% Barely Satisfied - 7% Not Satisfied - 0%
How easy was it to determine the cost of the items that you were interested in purchasing?
Very Easy - 66% Fairly Easy - 23% Mildly Difficult - 8% Very Difficult - 3%
Very Easy - 66% Fairly Easy - 23% Mildly Difficult - 8% Very Difficult - 3%
Did you find the staff of this store was helpful and courteous? If you shopped online, did you find it easy to locate a Contact Us or Customer Service link for assistance?
Extremely - 61% Somewhat - 21% Not really - 13% Not at all - 5%
Extremely - 61% Somewhat - 21% Not really - 13% Not at all - 5%
Overall, were you pleased with the quality of service that this store provided?
Extremely - 59% Somewhat - 25% Not really - 14% Not at all - 2%
Extremely - 59% Somewhat - 25% Not really - 14% Not at all - 2%
How would you rate your experience when checking out?
Extremely Satisfied - 53% Very Satisfied - 36% Barely Satisfied - 10% Not Satisfied - 1%
Extremely Satisfied - 53% Very Satisfied - 36% Barely Satisfied - 10% Not Satisfied - 1%
How would you rate your overall satisfaction with your shopping experience?
Extremely Satisfied - 44% Very Satisfied - 44% Barely Satisfied - 10% Not Satisfied - 1%
Extremely Satisfied - 44% Very Satisfied - 44% Barely Satisfied - 10% Not Satisfied - 1%
How likely are you to shop with this retailer in the future?
Highly Likely - 71% It is possible - 23% Not Likely - 6%
Highly Likely - 71% It is possible - 23% Not Likely - 6%
Do you see yourself recommending this retailer’s store/website to your friends and family?
Definitely - 61% Probably - 29% Probably Not - 8% Definitely Not - 2%
Definitely - 61% Probably - 29% Probably Not - 8% Definitely Not - 2%
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