Product Reviews
Mystery Shopping Survey (Home Depot)
Survey Results
Have you every considered shopping with this retailer before?
Yes - 93% No - 7%
Yes - 93% No - 7%
Did you mystery shop online at the retailer’s website or at the retailer’s local store?
Shopped Online - 1% Shopped Locally - 99%
Shopped Online - 1% Shopped Locally - 99%
How would you rate your first impression of the over all store/website layout?
Excellent - 31% Very Good - 42% Good - 17% Fair - 10% Poor - 1%
Excellent - 31% Very Good - 42% Good - 17% Fair - 10% Poor - 1%
How would you rate the overall design/organization of this retailer’s store/website?
Excellent - 31% Very Good - 39% Good - 22% Fair - 8% Poor - 1%
Excellent - 31% Very Good - 39% Good - 22% Fair - 8% Poor - 1%
Where you able to find the specific products/items you were interested in with ease?
Very Easily - 32% Somewhat Easily - 35% Somewhat Difficult - 18% Very Difficult - 15%
Very Easily - 32% Somewhat Easily - 35% Somewhat Difficult - 18% Very Difficult - 15%
How satisfied were you with the variety of products that this retailer had to offer you?
Extremely Satisfied - 37% Very Satisfied - 50% Barely Satisfied - 11% Not Satisfied - 2%
Extremely Satisfied - 37% Very Satisfied - 50% Barely Satisfied - 11% Not Satisfied - 2%
How easy was it to determine the cost of the items that you were interested in purchasing?
Very Easy - 65% Fairly Easy - 25% Mildly Difficult - 8% Very Difficult - 2%
Very Easy - 65% Fairly Easy - 25% Mildly Difficult - 8% Very Difficult - 2%
Did you find the staff of this store was helpful and courteous? If you shopped online, did you find it easy to locate a Contact Us or Customer Service link for assistance?
Extremely - 63% Somewhat - 22% Not really - 11% Not at all - 4%
Extremely - 63% Somewhat - 22% Not really - 11% Not at all - 4%
Overall, were you pleased with the quality of service that this store provided?
Extremely - 59% Somewhat - 31% Not really - 9% Not at all - 1%
Extremely - 59% Somewhat - 31% Not really - 9% Not at all - 1%
How would you rate your experience when checking out?
Extremely Satisfied - 50% Very Satisfied - 40% Barely Satisfied - 8% Not Satisfied - 2%
Extremely Satisfied - 50% Very Satisfied - 40% Barely Satisfied - 8% Not Satisfied - 2%
How would you rate your overall satisfaction with your shopping experience?
Extremely Satisfied - 38% Very Satisfied - 50% Barely Satisfied - 10% Not Satisfied - 2%
Extremely Satisfied - 38% Very Satisfied - 50% Barely Satisfied - 10% Not Satisfied - 2%
How likely are you to shop with this retailer in the future?
Highly Likely - 65% It is possible - 30% Not Likely - 5%
Highly Likely - 65% It is possible - 30% Not Likely - 5%
Do you see yourself recommending this retailer’s store/website to your friends and family?
Definitely - 55% Probably - 35% Probably Not - 8% Definitely Not - 1%
Definitely - 55% Probably - 35% Probably Not - 8% Definitely Not - 1%
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